Hotel Operations Supervisor

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full time
Job Description

The Night Manager at IHGarmyhotels is responsible for overseeing the hotel's operations during the overnight shift. This role requires strong leadership, communication, and problem-solving skills to ensure smooth operations and exceptional guest service.

Key Responsibilities:

  1. Oversee Night Operations: Acting as the Manager on Duty and ensuring compliance with hotel policies and standards.
  2. Guest Relations: Handling guest inquiries, requests, and complaints promptly and professionally.
  3. Staff Supervision: Supervising and supporting night staff, including front desk, housekeeping, and security personnel.
  4. Safety and Security: Conducting regular patrols to ensure guest and staff safety, responding to emergencies, and coordinating with security personnel.
  5. Financial Management: Overseeing cash handling procedures and ensuring accuracy in financial transactions.
  6. Administrative Tasks: Preparing nightly reports on hotel operations and guest activities.
Requirements

To be successful in this role, you will need:

  1. Bachelor's Degree: In Hotel Administration or Business Administration.
  2. Experience: Two to three years in a similar role, preferably in an international luxury hotel chain.
  3. Certifications: English fluency is required, Arabic fluency is preferred.

This role requires a collaborative spirit and flexibility, especially during high occupancy periods or emergency situations.

About Us

IHGarmyhotels values teamwork and excellence in customer service. As a Night Manager, you will have the opportunity to work in a dynamic environment and contribute to delivering memorable experiences to our guests.



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