Content Manager

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full time
Job Description

We are seeking a highly skilled Head of Training, Content & Knowledge Management (KM) to join our team. As a key member of our Customer Experience (CX) organization, you will own the creation, delivery, and optimization of all training, content, and knowledge assets across the CX organization. This role is pivotal in fostering a customer-centric service culture.

You will be responsible for ensuring that all agents have the training and knowledge they need to perform at their highest potential. You will lead the Training, Content & Knowledge Management teams, driving performance and fostering a culture of excellence that transitions to the agents and Ops managers.


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