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Computer Hardware and Software Expert

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time
Job Description

We are seeking a Computer Hardware and Software Expert to join our team. As a Help Desk Service Provider, you will be responsible for providing technical assistance to end-users, ensuring the smooth operation of our IT systems.

Key Responsibilities:
  • Provide technical support for hardware and software issues via various communication channels.
  • Utilize expertise in diagnosing and resolving complex technical issues related to computer systems, networks, and software applications.
  • Manage support requests using a ticketing system, ensuring timely resolution and follow-up on outstanding issues.
  • Collaborate with users to facilitate onboarding processes, including setup and configuration of workstations, software installations, and access to necessary resources.

Requirements:

  • Proven experience in IT support or a related field.
  • Strong knowledge of computer hardware, software, and networking principles.
  • Excellent troubleshooting and problem-solving skills.
  • Good communication and interpersonal skills.