Customer Service Representative

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia MBC Group Full time
Job Overview

MBC Group is a leading media company seeking highly skilled and experienced professionals to join our team as Contact Center Agents. In this role, you will be responsible for delivering exceptional customer service and support.

Key Responsibilities:
  • Handle Customer Calls and Emails: Respond to customer inquiries in a timely and professional manner, resolving issues and escalating cases when necessary.
  • Maintain Accurate Records: Record customer interactions in the company's CRM system to ensure accurate reporting and compliance.
  • Collaborate with Team Members: Work closely with colleagues to improve customer support processes and achieve business objectives.
Requirements:
  • Language Proficiency: Strong English and Arabic language skills are essential for this role.
  • Communication Skills: Excellent verbal and written communication skills are required to interact with customers effectively.
  • Problem-Solving Skills: Ability to analyze and resolve complex customer issues in a timely and professional manner.
  • Technical Skills: Proficiency in using contact center software and CRM tools is necessary to perform job duties efficiently.


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