Financial Innovation Leader

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Lean Technologies Full time

Company Overview

Lean Technologies is a pioneering open banking and open finance company operating in the UAE and Saudi Arabia. Since 2019, our mission has been to become the leading A2A payments company in the Middle East.

We strive to make financial data and payments more accessible and transparent for businesses and consumers alike by driving the next generation of financial innovation.

About the Job

As a Customer Success Team Lead, you will play a crucial role in driving customer satisfaction and success across the Kingdom of Saudi Arabia (KSA). Your primary responsibility will be to ensure that our customers derive maximum value from Lean solutions.

This role will involve strategic discussions with key stakeholders both internally and externally, mentoring a team of Customer Success Managers, and driving the team's efforts to achieve and exceed broader company objectives.

Key Responsibilities

  • Strategic Leadership: Lead discussions with clients and internal teams, particularly at the executive/C-suite level, to develop and nurture strategic partnerships.
  • Revenue Growth: Track key revenue KPIs, develop and execute strategies, and ensure the team delivers outstanding results through accountability and focus.
  • Cross-functional Influence: Collaborate with Sales, Product, and Marketing teams to ensure offerings align with market needs and unlock new revenue streams.

Requirements

  • Education: Bachelor's degree in Technology, Business, or a related field.
  • Experience: 8+ years of experience in a customer-facing role, including Consulting, Customer Success, Account Management, or similar roles in KSA, with a proven track record of driving revenue growth.
  • Languages: Fluency in Arabic and English, with strong written and verbal communication skills.


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