End User Systems Support Technician

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Visa Inc. Full time
Job Summary

We are seeking an experienced End User Systems Support Technician to join our team at Visa Inc.

This is a hybrid position that requires the ability to work in both remote and office settings, with a focus on providing exceptional technical support to end users.

Key Responsibilities:
  • Provide technical support to end users via phone, email, and in-person.
  • Troubleshoot complex technical issues and develop effective solutions.
  • Maintain accurate records of technical issues and resolutions.
  • Develop and maintain documentation for technical processes and procedures.
  • Collaborate with peers and other groups to resolve complex technical issues.
Requirements

To be successful in this role, you will need:

  • 2+ years of relevant work experience and a Bachelor's degree, or 5+ years of relevant work experience.
  • Strong experience in providing exceptional customer service.
  • Intermediate level Networking connectivity knowledge and troubleshooting.
  • Ability to communicate effectively with a wide variety of users and technical teams.
  • Effectively manage difficult or volatile situations.
Benefits

As a member of our team, you can expect:

  • A dynamic and evolving work environment.
  • The opportunity to work with a talented team of professionals.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package.


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