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Operations Coordinator

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia DMG Energy Events Full time

About Us

Accelerating Business Through Face-to-Face Events

dmg events is an international exhibition and publishing company. We attract more than 425,000 visitors to our global portfolio of 80 exhibitions each year.

Our aim is simple: we want to accelerate business through face-to-face events. That's why we work hard to bring people together, creating opportunities for them to network, learn and do business.

We are part of the Daily Mail Group Trust (DMGT), a diverse and multinational portfolio of companies with total revenues of £2bn.

Job Responsibilities:

Key Tasks:
  1. Update content as needed to ensure seamless operations.
  2. Send login credentials to exhibitors in a timely manner.
  3. Assign exhibitors to agents efficiently.
  4. Manage exhibitor queries, providing excellent operational support.
  5. Receive, process, and review submissions from exhibitors.
  6. Chase additional information required or pending items promptly.
  7. Liaise with the venue for approval, preparing initial exhibitor lists and floor plans.
  8. Schedule floor plan checks with the Admin team.
  9. Assist in processing payments and refunds as needed.
  10. Process additional services such as banners, double deck charges, etc.
  11. Provide regular updates on exhibitor list and floor plan status, including order forms submission.
  12. Attend regular Ops Stand Services team meetings to discuss ideas and suggestions based on daily client interactions.
  13. Prepare post-show reports, including contractor incidents.
  14. Send email reminders within specified limits.
  15. Use SFTP for secure data transfer.
  16. Maintain accurate records of stand changes on site.
  17. Provide Ops manager with shell/pavilions sqm data for relevant shows.
  18. Issue vehicle passes and contractor badges.