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Grocery Delivery Program Manager
3 weeks ago
As a highly motivated and results-driven Program Manager, you will be responsible for supporting Amazon's MENA Ultra Fast Grocery team. This role involves gathering and analyzing metrics data, assisting with daily operations, stakeholder management, and driving visibility to leaders.
Key Responsibilities- Metrics Data Analysis & Reporting:
- Collect and analyze key performance metrics to drive insights and improve process efficiency.
- Identify trends and performance gaps, working closely with cross-functional teams to recommend solutions.
- Manage relationships and support collaboration with the operation team to ensure alignment with business goals and desired customer experience.
- Develop clear and detailed documentation for processes and operational workflows. - Internal Communication:
- Lead the creation and running of a weekly business review that highlights key updates, project milestones, and operational insights.
- Ensure communication is clear, concise, and engaging for leadership. - Cross-Functional Collaboration:
- Partner with business leaders, Tech, and operations teams to identify and implement improvements.
- Provide support to senior PMs with actionable insights to drive decision-making and improve operational efficiencies.
- 3+ years of program or project management experience.
- 3+ years of working cross-functionally with tech and non-tech teams experience.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
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