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Customer Service Liaison Professional

3 weeks ago

Riyad Al Khabra, Saudi Arabia beBee Careers Full time
Job Description

The Customer Service Liaison Professional plays a pivotal role in the sales process, serving as a key partner to our sales team and customers.

This individual is responsible for providing critical services presales guidance and advice, working closely with sales and delivery teams to establish and shape desired customer outcomes.

They are instrumental in designing executable offerings to deliver value across the customer lifecycle, shaping how our portfolio of service offerings is positioned and sold to customers.

A key responsibility of the Customer Service Liaison Professional is facilitating customer requirements discovery workshops and pitching services aligned with customer objectives.

Additionally, they qualify deals, set the services sales strategy, and ensure that IFS proposals follow best practices and standards while minimizing risk to both the customer and us.

Collaboration with many contributors is essential, but the Customer Service Liaison Professional drives the services content of the bids, along with underpinning documentation, contracts, and Statements of Work (SOWs).

Key Responsibilities:

  • Facilitating customer requirements discovery workshops
  • Pitching services aligned with customer objectives
  • Qualifying deals
  • Setting the services sales strategy

Benefits: As a valued member of our team, you will have the opportunity to work closely with cross-functional teams and contribute to the development of innovative solutions that drive customer success.

Others: This role requires strong communication skills and the ability to influence deals internally. The ideal candidate will be a strategic thinker who can effectively navigate complex customer relationships and drive business growth through exceptional customer service.

About this Role: We are seeking an experienced professional who can provide expert-level guidance on services presales, develop and maintain strong relationships with customers, and drive revenue growth through effective sales strategies.