Technical Operations Specialist
2 days ago
Company Overview
At Amazon, we are committed to delivering exceptional customer service. Our dynamic team is looking for a skilled IT Support Associate to join our OpsTech Solutions department.
Job Description
We are seeking an IT Support Associate who will use their technical skills to support the operations team in resolving technical problems within Amazon operations facilities. As an IT Support Associate, you will be responsible for allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
Key Responsibilities
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
- Traveling within your local or regional area to support our customers.
BASIC QUALIFICATIONS
- 1+ years of corporate setting Windows, Mac, or Linux Operating systems support experience.
- Experience troubleshooting integrated and interdependent computer systems.
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
- Experience in a dynamic environment with a high degree of customer service.
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