Client Relationship Manager

Job Description

The Client Relationship Manager plays a critical role in managing and nurturing relationships with clients to ensure satisfaction, retention, and growth. This position requires exceptional communication skills, a customer-centric approach, and the ability to understand and meet client needs effectively.

Key Responsibilities:

• Client Satisfaction and Relationship Management: Ensure that clients are satisfied with the services provided and identify opportunities for growth and improvement.
• Build and maintain strong client relationships: Foster strong relationships with clients by providing excellent service and support.
• Serve as the primary contact for client inquiries and concerns: Respond promptly to client inquiries and resolve any concerns or issues in a timely manner.
• Understand client needs and collaborate internally for effective solutions: Work closely with internal teams to understand client needs and develop effective solutions.
• Ensure that company processes are adhered to in your projects and that they are delivered on time: Ensure that projects are completed on time and within budget.

Account Management:

• Oversee a portfolio of client accounts to ensure satisfaction: Monitor client satisfaction and identify areas for improvement.
• Monitor accounts to meet company standards and objectives: Ensure that client accounts meet company standards and objectives.
• Hold regular meetings to discuss progress, gather feedback, and identify improvements: Hold regular meetings with clients to discuss progress and gather feedback.

Account Nurturing:

• Align business approaches with client objectives: Develop business approaches that align with client objectives.
• Identify and pursue new business opportunities with existing clients: Identify new business opportunities with existing clients and pursue them.
• Collaborate with sales and marketing to cross-sell and up-sell services: Collaborate with sales and marketing teams to cross-sell and up-sell services.
• Leverage client networks for reference and referrals: Leverage client networks for references and referrals.

Client Support:

• Coordinate with the Development Team for technical and product support: Coordinate with the development team to provide technical and product support.
• Assist clients in using company products and services effectively: Assist clients in using company products and services effectively.

Reporting and Documentation:

• Maintain accurate records of client interactions and transactions: Maintain accurate records of client interactions and transactions.
• Prepare regular account status and client feedback reports: Prepare regular reports on client accounts and feedback.
• Provide insights and recommendations based on client data and trends: Provide insights and recommendations based on client data and trends.

Experience:

• Approximately 2 years in a Client Relationship Executive, Account Manager, or similar role in IT: Possess experience in a similar role in IT.
• Proven ability to manage multiple client accounts and projects: Demonstrate the ability to manage multiple client accounts and projects.
• Experience in client relationship management or business development: Possess experience in client relationship management or business development.

Skills:

• Excellent communication and interpersonal skills: Possess excellent communication and interpersonal skills.
• Strong problem-solving abilities: Demonstrate strong problem-solving abilities.
• Proficient in CRM software and Microsoft Office Suite: Proficient in CRM software and Microsoft Office Suite.
• Ability to work independently and in a team: Able to work independently and in a team.
• Strong organizational skills: Possess strong organizational skills.

Personal Attributes:

• High professionalism and integrity: Possess high professionalism and integrity.
• Customer-centric mindset with a passion for exceptional service: Possess a customer-centric mindset with a passion for exceptional service.