Director of Technical Infrastructure

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full time
Job Description
At Hungerstation, we are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens. This senior leadership role requires a highly skilled professional with expertise in managing IT operations, infrastructure, and security.

Responsibilities:
  1. Leadership & Team Management: Lead and mentor a team of 10+ IT professionals, including managers, across helpdesk, infrastructure, and security functions.
  2. Infrastructure & IT Operations: Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance.
  3. Helpdesk & Support Services: Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests, and maintain SLAs with a focus on operational excellence.

Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field (Master's preferred).
  • 8+ years of experience in IT operations and infrastructure, with at least 3-5 years in a leadership role.
  • Proven expertise in managing IT operations across multiple locations and departments.


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