IT Operations Excellence Leader

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time
Job Overview

This is an exciting opportunity to join Ejada Systems Limited as an IT Operations Excellence Leader. As a key member of our ITSM/GRC team, you will play a crucial role in shaping our ITSM and GRC practices, driving operational excellence across our organization.

Main Responsibilities
  1. IT Service Management:
  • Develop and implement ITSM policies and procedures.
  • Collaborate with cross-functional teams to ensure alignment with ITSM best practices.
  • Monitor and analyze IT service performance metrics to identify areas for improvement.
Process Improvement:
  • Identify opportunities to improve IT processes, leveraging industry best practices.
  • Implement process changes to enhance efficiency and effectiveness.
  • Measure and evaluate the impact of process improvements.
Capacity Planning:
  • Forecast future demand for IT services to ensure adequate capacity.
  • Identify potential capacity bottlenecks and develop strategies to address them.
Change and Release Management:
  • Evaluate the impact of releases and changes on IT services, ensuring smooth implementation.
Stakeholder Management:
  • Communicate effectively with stakeholders, including business users, IT teams, and senior management.
Qualifications and Education Requirements
  • Bachelor's degree in computer science, information technology, or a related field.
  • ITIL Foundation certification preferable.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration abilities.


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