Senior IT Service Management Lead

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time
Key Responsibilities
The ideal candidate will have 7+ years of experience in enterprise application support or a related technical field, with a minimum of 3 years in a supervisory or leadership role. Key qualifications include:

* Bachelor's degree in computer and systems engineering, Computer Science, Information Technology, or a related field
* In-depth understanding of enterprise application architecture, infrastructure, and operating systems
* Proven ability to lead, motivate, and develop a team of technical professionals
* Excellent problem-solving, analytical, and decision-making skills

You will work closely with cross-functional teams, including application developers, IT infrastructure teams, and service desk representatives, to resolve complex issues and ensure seamless service delivery. You will also manage and prioritize incidents and escalations, ensuring timely resolution and minimizing downtime for critical applications.

This is a challenging and rewarding role that requires strong communication and collaboration skills, as well as the ability to work independently and as part of a team. If you are a motivated and results-driven individual with a passion for leading high-performing teams, we encourage you to apply for this exciting opportunity.

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