IT Service Delivery Director

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time
Job Description

The Amazon Fulfillment Technologies team in Hyderabad is seeking an IT Service Delivery Director to oversee all aspects of mission-critical services. This role involves driving process and service improvements, managing highly available systems that power Amazon's fulfillment network worldwide.

A successful candidate will have an established background in managing support organizations, excellent project management skills, great communication abilities, and a motivation to achieve results in a fast-paced environment. This leader will collaborate with business teams, program/project management teams, and software engineering teams to help articulate Amazon's fulfillment strategy and achieve Operational Excellence.

Key Responsibilities:
  • Lead a team of ~8 highly talented DevOps & Sys Dev engineers responsible for managing all aspects of mission-critical systems.
  • Establish strong relationships with internal partners and peer stakeholders to understand and meet their needs while operating existing systems at a high quality.
  • Participate in incident management to resolve outages and communicate with a global audience.
  • Develop and maintain a culture of innovation and operational efficiency in the team.
  • Hiring, growing, and retaining an engineering team that meets Amazon's high standards.


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