Workflow Documentation Specialist
1 day ago
Job Overview
Tabby is seeking a highly skilled Workflow Documentation Specialist to join our team. As a key member of our operations team, you will be responsible for creating and maintaining formalized workflow procedures to guide customer support agents in using CRM tools effectively.
The ideal candidate will have a strong background in customer support, with experience in process analysis, design, and implementation. You will work closely with cross-functional teams to gather feedback and align process improvements with organizational goals.
Responsibilities:
- Workflow Creation: Lead the creation and maintenance of formalized workflow procedures, including step-by-step instructions and contextual data.
- Team Collaboration: Work closely with cross-functional teams to gather feedback and align process improvements with organizational goals.
- Process Improvement: Identify areas for improvement in existing workflows and design new processes to enhance customer satisfaction and operational efficiency.
Requirements:
- Education: Bachelor's degree in Math, Engineering, Software Development, Business Administration, Operations Management, or a related field.
- Experience: Proven experience in customer support operations, with a deep understanding of customer service principles, problem-solving techniques, and conflict resolution.
- Technical Skills: Familiarity with customer support systems and tools (e.g., CRM software, ticketing systems).
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