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Front Desk Operations Lead

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Full time
About the Role

We are looking for an experienced Front Desk Operations Lead to join our team.

In this role, you will be responsible for overseeing the front desk operations, ensuring seamless check-in and check-out processes, and providing exceptional customer service.

You will work closely with other departments to resolve issues, manage guest complaints, and maintain a positive reputation for our hotel.

If you have a proven track record of delivering exceptional customer service and leading high-performing teams, we would love to hear from you.

Responsibilities
  • Oversee front desk operations, including check-in and check-out processes
  • Provide exceptional customer service, resolving guest complaints and issues promptly
  • Work collaboratively with other departments to ensure seamless guest experiences
  • Maintain high standards of customer satisfaction and operational efficiency