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Cloud Infrastructure Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time

About Servicenow

We are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

The Data Center Operations Team is responsible for ensuring the smooth operation of our data centers. This includes planning, hardware installation and configuration, optimization, operations, and ongoing maintenance.

  • This role requires strong technical skills, including hands-on experience in hardware break-fix with servers and network appliances.
  • Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)
  • Available for 24/7 support as needed. All interested candidates must be willing to work during off-hours for scheduled maintenance, emergencies, and on-call situations.
  • Perform root cause analysis of equipment failures
  • Ensure all safety procedures are adhered to while performing work
  • Fully comply with all physical security procedures and policies.
  • Perform regular audits as required.
  • Extensive experience in installing, monitoring, and maintaining data center IT equipment.
  • Experience in managing vendors in a data centre environment.
  • Coordinating with the onsite delivery and shipping of all equipment
  • Willing to work and travel to Neom / Dammam
Key Responsibilities
  • Manage and maintain data center infrastructure, including servers, storage, and networking equipment.
  • Troubleshoot and resolve issues related to data center operations, including hardware and software problems.
  • Develop and implement processes to improve data center efficiency and reliability.
  • Collaborate with cross-functional teams to ensure alignment and effective communication.