Luxury Tech Consultant

2 months ago

Riyad Al Khabra, Saudi Arabia Chalhoub Group Full time
About the Role

We are seeking a highly skilled and experienced Luxury Tech Consultant to join our team at Chalhoub Group. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth through the effective use of technology.

Key Responsibilities
  • Customer Experience
    • Represent the brand by communicating its values and philosophy through activities and interactions with customers and other team members
    • Promote the Group's loyalty program and increase enrolment rate and new customer acquisition
    • Build and maintain guest experience standards in order to build strong loyalty
  • Data Collection and Analysis
    • Ensure efficient collection of customer data in adherence to the marketing team
    • Collect data on customer behaviour, top sellers, and slow movers to support business reviews
  • Technology and Innovation
    • Stay up to date with the latest fashion trends, social media campaigns, products and competitors, brand's different online (website, app and social media) offerings and activities and promote them to customers
    • Participate in the brand's events and support with in-store marketing events and activations
  • Operational Excellence
    • Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained
    • Prepare and process e-commerce orders' fulfilment from the store within the set SLAs in terms of time and quality
Requirements
  • Strong communication skills
  • Previous Experience in Retail (Fashion, Jewellery, Accessories, Technology)
About Us

Chalhoub Group is a leading luxury retailer in the Middle East, with a portfolio of eight owned brands and over 300 international brands. We are committed to delivering exceptional customer experiences and driving sales growth through the effective use of technology.

We offer a competitive benefits package, including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. We are an equal opportunities employer and welcome applications from all qualified candidates.