Financial Operations Analyst

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time
Job Overview

We are seeking a highly motivated and detail-oriented Financial Operations Analyst to join our team. As a Collections Specialist, you will be responsible for resolving accounts receivables related queries received from Amazon customers.

Key Responsibilities
  1. Collaborate with Customers: Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio.
  2. Maintain Accurate Records: Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
  3. Communicate Effectively: Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally.
  4. Identify Areas for Improvement: Continually look at ways to improve the customer experience and assist in streamlining and improving the accounts receivable process by identifying areas of improvement.
Qualifications
  1. Degree in Finance/Accounting/Business Studies or other related areas.
  2. 2 to 4 years of experience in Accounts Receivables or other customer-facing department experience.
  3. Ability to provide exceptional customer experience.
  4. Strong communication skills, both written and verbal.

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