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Operations Process Analyst

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

Join us at Chalhoub Group as an Operations Process Analyst and be part of a team that's passionate about delivering exceptional customer experiences. As a key member of our operations team, you'll be responsible for monitoring and resolving customer issues throughout the order journey.

You'll work closely with the Omni-Channel Operations Lead to ensure smooth customer journeys across all channels, communicate changes in processes to service providers and third parties, and aid in audits and action plans to enhance operational performance.

We're looking for a process-driven individual who can analyze data to identify areas for improvement and implement efficient solutions. Your experience in ecommerce, retail, or project management will be invaluable in driving operational excellence and contributing to our growth strategies.

We offer a range of benefits, including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. Come and be part of our collaborative and inclusive environment