Debt Collector

We are looking for a motivated and results-driven individual to fill the role of Elevator Collections Associate. As an Elevator Collections Associate, you will support the collection efforts on all assigned accounts and determine the action necessary for recovery of current and overdue amounts.

You will work closely with the accounting team to implement processes and policies that contribute to accurate invoicing and coordinate with internal and external stakeholders to follow-up on collections.

The ideal candidate will have strong communication skills, be able to negotiate with defaulting customers to repay their debts in full, and achieve full recovery on contracted service fees.

Duties:

• Execute Otis collections process to maximise collections whilst managing retention of customers' accounts.
• Manage relationships with customers to ensure favourable payment release and minimise the possibility of bad debts.
• Communicate with clients on a regular basis through meetings, direct phone calls and emails to ensure they are aware of the account status and all outstanding dues can be collected in a timely manner.
• Work closely with the accounting team to implement processes and policies that contribute to accurate invoicing.
• Verify amounts and receipts for funds received and maintain archives for all receipts.
• Coordinate with internal and external stakeholders to follow-up on collections.
• Prepare monthly statistics and highlight monthly outstanding and payment details.
• Negotiate with defaulting customers to repay their debts in full thereby achieving full recovery on contracted service fees.
• Relay to Finance Department any and all accounts that need to be written off due to bad debt.

Qualifications:

• High School Diploma or equivalent
• Fluent written and spoken English essential, Arabic preferred