Advanced Systems Operations Specialist

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia IFAS Full time

At IFAS, we're seeking a highly skilled Advanced Level Systems Operator to join our team. This role is responsible for the operation, maintenance, and troubleshooting of high-level surveillance systems.

The ideal candidate will have deep technical expertise, a solid understanding of networking and security technologies, and the ability to monitor and manage complex surveillance systems.

Key Responsibilities:
  1. System Monitoring and Operation
  • Continuously monitor and operate security camera systems to ensure optimal performance and uptime.
  • Oversee the functionality of multiple camera systems, including IP-based systems, CCTV cameras, and integrated video surveillance platforms.
  • Ensure that security footage is captured and stored properly, and all cameras are working as expected.
Troubleshooting and Issue Resolution
  • Diagnose and resolve technical issues related to security cameras, recording devices, and associated software.
  • Perform on-site and remote troubleshooting for hardware failures, network connectivity issues, and software malfunctions.
  • Coordinate with other technical teams to resolve complex system issues, such as networking, server failures, or hardware defects.
System Maintenance and Upgrades
  • Perform routine maintenance and software updates to keep the security camera systems running smoothly and securely.
  • Install and configure new security equipment and cameras, integrating them into existing systems.
  • Plan and execute system upgrades, ensuring minimal downtime and disruption.
Data Management and Archiving
  • Manage video storage solutions, ensuring that all footage is archived and backed up as per company policy.
  • Monitor storage capacities, managing video retention policies, and ensuring compliance with legal and regulatory requirements.
  • Perform periodic reviews of archived footage and purge old data as required by retention policies.
Security System Integration
  • Ensure that security camera systems are integrated effectively with other security systems, such as access control, alarm systems, and other monitoring technologies.
  • Troubleshoot and configure integration points to ensure seamless data flow between systems.
Reporting and Documentation
  • Maintain detailed logs of system activities, incidents, and actions taken to resolve issues.
  • Prepare and submit reports on system performance, incidents, maintenance, and upgrades to management.
  • Document troubleshooting processes and create knowledge base materials to support other operators and technicians.
Collaboration with Other Teams
  • Work closely with network engineers, IT support, and other technical staff to ensure the effective operation and integration of security systems.
  • Assist with project management for the deployment of new surveillance technologies, ensuring timely and efficient implementation.
Security and Compliance
  • Ensure that all security systems are compliant with local laws, regulations, and company security policies.
  • Maintain confidentiality and integrity of video footage and ensure that it is stored and accessed securely.
  • Monitor for any vulnerabilities within the surveillance system and report potential security risks to higher management.


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