Program Manager for Ultra Fast Grocery Operations

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Afaq Q Tech General Trading Full time

Afaq Q Tech General Trading is seeking a highly skilled Program Manager to support its MENA Ultra Fast Grocery team. This role will focus on gathering and analyzing metrics data, assisting with daily operations, stakeholder management, and driving visibility to leaders.

Key Responsibilities
  1. Metrics Data Analysis & Reporting:
    - Collect and analyze key performance metrics to drive insights and improve speed performance.
    - Identify trends and performance gaps, working closely with data teams to recommend solutions.
    - Manage relationships and support collaboration with the operations team to ensure alignment with business goals and desired customer experience.
  2. Internal Communication:
    - Lead the creation and running of a weekly business review that highlights key updates and project milestones.
    - Ensure communication is clear and engaging for leadership.
  3. Documentation and Process Improvement:
    - Develop clear documentation for processes and reports.
    - Create process bridges which clearly explain performance gaps.
  4. Cross-Functional Collaboration:
    - Partner with business leaders and operations teams to identify and implement improvements.
    - Provide actionable insights to drive decision-making and improve operational efficiencies.
Requirements
  • 3+ years of program or project management experience.
  • 3+ years of cross-functional work experience.
  • 3+ years of defining and implementing process improvement initiatives using data.
  • Bachelor's degree.
  • Advanced Excel skills and SQL knowledge.
  • Fluent in spoken and written English.


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