Performance Quality Checker
7 days ago
Companies like Syarah are disrupting traditional car buying processes. Our innovative digital platform offers customers a seamless experience, simplifying everything from sourcing to delivery.
We're looking for dedicated professionals who will help us drive innovation and excellence in the auto sector.
Syarah's core values include Tolerance, Transparency, Respect, Integrity, and Positivity – essential for every employee.
Job Title: Quality Assurance SpecialistDo you have a keen eye for detail and a passion for delivering outstanding service? As a Quality Assurance Specialist, your relentless pursuit of perfection will make a real difference.
Main Responsibilities:- Evaluate Sales officers' performance during customer interactions.
- Monitor calls to assess sales officers' behavior, technical accuracy, and adherence to company policies.
- Collaborate in designing call monitoring formats and quality standards.
- Analyze call and chat monitoring data to provide insights to the site management team.
- Track performance using quality monitoring data management tools.
- Facilitate call calibration sessions for call center staff.
- Other duties as required.
- At least 2 years of QA experience.
- Excellent communication and interpersonal skills.
- Superior customer service skills and commitment to delivering exceptional experiences.
- Strong emphasis on quality and customer satisfaction.
- Exceptional listening and analytical abilities.
- Microsoft Office proficiency (Word intermediate, Excel basic).
- Capacity to handle multiple tasks in a fast-paced environment.
- Automotive industry experience is a plus.
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