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Clinical Operations Supervisor
3 weeks ago
Key Performance Indicators
The Medical Claims Manager is evaluated based on their ability to meet the following key performance indicators:
- Effectiveness in supervising the Medical Claims Department.
- Adherence to medical guidelines and regulatory instructions.
- Ability to set clear goals and priorities for the medical team.
- Quality of staff development opportunities provided.
- Success in establishing effective cost containment plans.
- Accuracy and timeliness of communications with the Network Department.
- Effectiveness in identifying and reporting suspected fraud and abuse.
- Quality of data-driven insights and recommendations provided.
- Compliance with policies and procedures.
- Quality of approvals and continuous improvement efforts.
- Productivity and efficiency targets.
- Client satisfaction and query resolution rates.