Collection Operations Specialist

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia KONE Nederland Full time
Key Responsibilities
  1. Coordinate BPO and retained organization for credit management, collection, and dispute management processes.
  2. Resolve complicated collection cases and support FL in resolving disputes.
  3. Perform dispute root cause analysis and corrective actions from an end-to-end perspective.
  4. Initiate and follow dispute management workflow by dispatching recorded disputes to relevant business teams.
  5. Apply Collection strategy for agreed retained accounts.

You will also conduct structured collection calls, request promises to pay from customers, and record given promises. Additionally, you will coordinate with CS&A and inbound teams to handle customer queries and disputes effectively.



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