Education Experience Manager
3 days ago
About the Role
We are seeking a highly skilled and experienced Education Experience Manager to join our team at PROVEN. The successful candidate will be responsible for delivering exceptional customer experiences, managing student enrolment processes, and ensuring seamless communication with prospective parents.
Key Responsibilities:
- Customer Service Delivery
- Provide prompt and personalised support to prospective parents, responding to all enquiries within one working day.
- Foster strong relationships with parents, colleagues, and stakeholders to ensure effective communication and collaboration.
Student Enrolment Management
Coordinate the student enrolment process from initial enquiry to final confirmation, ensuring timely and accurate data recording.
Process Improvement
Analyse trends and data to identify areas for improvement in the admissions process, implementing effective strategies to enhance customer satisfaction and conversion rates.
Collaboration and Teamwork
Work closely with the academic and leadership teams to develop impactful parent presentations, school tours, and open house events.
Qualifications and Skills
The ideal candidate will possess a Bachelor's degree from a recognised university, with at least 5-6 years of experience in sales management, business development, or customer experience roles within the education industry. A collaborative mindset, excellent communication skills, and ability to manage data are essential qualities for this position.
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