Education Experience Manager

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia PROVEN Full time

About the Role

We are seeking a highly skilled and experienced Education Experience Manager to join our team at PROVEN. The successful candidate will be responsible for delivering exceptional customer experiences, managing student enrolment processes, and ensuring seamless communication with prospective parents.

Key Responsibilities:

  • Customer Service Delivery
  • Provide prompt and personalised support to prospective parents, responding to all enquiries within one working day.
  • Foster strong relationships with parents, colleagues, and stakeholders to ensure effective communication and collaboration.

Student Enrolment Management

Coordinate the student enrolment process from initial enquiry to final confirmation, ensuring timely and accurate data recording.

Process Improvement

Analyse trends and data to identify areas for improvement in the admissions process, implementing effective strategies to enhance customer satisfaction and conversion rates.

Collaboration and Teamwork

Work closely with the academic and leadership teams to develop impactful parent presentations, school tours, and open house events.

Qualifications and Skills

The ideal candidate will possess a Bachelor's degree from a recognised university, with at least 5-6 years of experience in sales management, business development, or customer experience roles within the education industry. A collaborative mindset, excellent communication skills, and ability to manage data are essential qualities for this position.



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