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Concierge Supervisor

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia IHG Hotels & Resorts Full time
Roles and responsibilities

A Concierge Supervisor plays a vital role in ensuring that guests receive exceptional service and have a memorable stay. Here are the typical day-to-day activities for this position:

Day-to-Day Activities of a Concierge Supervisor

  • Supervising the Concierge Team:
    • Leading and mentoring the concierge team to ensure high standards of service.
    • Conducting briefings and training sessions to keep the team informed and motivated
  • Guest Interaction:
    • Greeting guests upon arrival and providing a warm welcome.
    • Assisting guests with inquiries, reservations, and special requests, such as restaurant bookings, transportation, and event tickets
  • Managing Guest Services:
    • Coordinating with other departments to fulfil guest requests and ensure a seamless experience.
    • Handling VIP guests and ensuring their specific needs and preferences are met
  • Problem-Solving and Issue Resolution:
    • Addressing and resolving any guest complaints or issues promptly and effectively.
    • Ensuring that all guest feedback is communicated to the relevant departments for continuous improvement
  • Maintaining Knowledge of Local Attractions:
    • Keeping up-to-date with local attractions, restaurants, events, and activities to provide accurate recommendations to guests.
    • Establishing relationships with local businesses to enhance guest experiences
  • Administrative Tasks:
    • Maintaining accurate records of guest interactions and requests.
    • Preparing reports on concierge activities and guest satisfaction
  • Ensuring Safety and Security:
    • Monitoring the lobby area and ensuring the safety and security of guests and staff.
    • Responding to emergency situations and coordinating with security personnel as needed
  • Enhancing Guest Experience:
    • Organizing special events and activities for guests.
    • Providing personalized services to make each guest's stay unique and memorable
Desired candidate profile
  • Strong Communication Skills:
    • Ability to communicate clearly and effectively with guests, staff, and local businesses.
  • Interpersonal Skills:
    • Building rapport and maintaining relationships with guests and colleagues.
  • Problem-Solving Skills:
    • Addressing and resolving issues promptly and effectively.
  • Organizational Skills:
    • Managing multiple tasks and maintaining detailed records efficiently.
  • Knowledge of Local Area:
    • Staying informed about local attractions, events, and services to provide accurate recommendations.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

  • Bachelor's degree, higher education qualification or equivalent in Hotel Administration / Business Administration
  • Two to Three years' prior tenure in a similar role
  • International luxury hotel chain background
  • GCC exposure
  • English Fluency is required
  • Arabic Fluency is preferred