Night Auditor

Posts all daily room charges to the guest ledger as well as all other charges for the day not previously posted by the front office cashiers.
Audits guest ledger charges from all departments and balances on control sheets, verifies that guest ledger balances upon closing the day from control figures and ascertains that the total of all guest ledger folios are in agreement.
Handles all front office cashier transactions during the night shift (normally 11:00 P.M to 7:30 A.M).
Takes the final reading for the day on all food and beverage cash registers, audits food and beverage charges and prepares a Daily F&B revenue Report
Checks the cashier's daily report from accompanying cash checks.
Tests checks' prices, additions, and distribution (on the cashier's daily report) of guest checks.
Verifies with Front Office night shift that the restaurant guest ledger clearance account balances.
Distributes checks and reports produced by the PMS night audits to the relevant people
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health & Safety.
To ensure that all potential and real hazards are reported and rectified immediately.
To understand and strictly adhere to the Hotel's Employee rules & regulations.
To report for duty punctually wearing the correct uniform and name tag at all times.
Performs any other duties as assigned to him/her by management.
Knowledge of cashier operations
Knowledge of accounting procedures
Organizational skills
Results Oriented
Cross Cultural Sensitivity
Customer Service Oriented
Written and oral communication skills
Listening
Ability to work the night shift
Accuracy
Analytical thinking
. Guest Services and Check-In/Check-Out:
Guest Check-In: Assist late-arriving guests with check-in, ensuring they are registered and assigned rooms. This may involve confirming reservations, issuing room keys, and providing guests with information about hotel amenities.
Late Check-Outs: Handle requests for late check-outs and ensure they are processed properly in the system.
Guest Inquiries and Assistance: Provide assistance to guests with inquiries, requests, or issues that arise during the night, such as delivering extra towels, handling room service orders, or addressing complaints.
Handling Payments: Process payments for guests, including handling cash, credit card transactions, and billing queries.

1. Accounting and Financial Skills:

• Basic Accounting Knowledge: The Night Auditor should have a good understanding of accounting principles and financial record-keeping. Accuracy in balancing accounts and financial reports is crucial.
• Attention to Detail: Precision in reviewing financial records, verifying transactions, and handling guest payments is essential.
• Data Entry Skills: The ability to accurately input data into the hotel's property management system (PMS) is important, ensuring that all guest information is up to date.

2. Customer Service Skills:

• Communication: The Night Auditor must possess strong communication skills to interact with guests, address their concerns, and resolve any issues that arise during the night.
• Problem-Solving: The ability to think quickly and resolve guest complaints or issues, ensuring guests have a positive experience even during the late hours.
• Professionalism: The Night Auditor should demonstrate a high level of professionalism, even when dealing with challenging situations or guests.

3. Technical Proficiency:

• Hotel Management Software: Proficiency in using hotel management software (PMS) and other accounting software is essential for the role.
• Basic Computer Skills: Comfort with general computer operations and spreadsheet software (e.g., Microsoft Excel) to generate reports and handle financial data.

4. Multitasking and Time Management:

• Efficient Workload Management: The Night Auditor must handle multiple tasks at once, from assisting guests to reconciling financial records, all while maintaining a high standard of accuracy and efficiency.
• Working Independently: Since the Night Auditor typically works the overnight shift, they must be comfortable working independently and managing tasks with minimal supervision.

5. Attention to Security and Detail:

• Monitoring and Safety Awareness: The Night Auditor is responsible for the safety and security of the hotel during the overnight hours. Being vigilant and alert to any security concerns or potential risks is important.