Guest Service Agent
2 days ago
**Company Description** Sofitel Al Khobar The Corniche French luxury and local cuisine in the world's most exciting city The magnificent 5-star Sofitel Al Khobar the Corniche hotel is a triumph of contemporary architecture. Luxury is the key word for this hotel located in the heart of the vibrant city of Al-Khobar with its thriving business district and convention centre. By joining Sofitel, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS" - To be an ambassador of the Front Office and of the hotel, in and outside the work place. - To always keep the working area clean and well maintained. - To properly use the telephone etiquette as per Sofitel standards. - To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures. - To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service. - To personally greet and escort the guests rather than pointing out directions. - To respect the privacy of the guests and the confidentiality of the information. - To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it. - To call the supervisor or manager for advice in serious cases or if an approval is required. - To share daily activity highlights with the supervisor and manager including internal and external guest opportunities. - To be aware of and to report all guest comments or complaints. - To be aware of all VIPs visiting or staying in the hotel. - To do a proper cashier closer and to ensure a complete handover between the shifts. - To be aware of forged currency and travelers checks and to respect all the financial and audit procedures. - To check the departure lists and to ensure check-out times are respected. - To properly use all the equipment management system, to have a perfect knowledge of the set ups. - To strictly respect the room keys and section keys handover procedures. - To daily follow the checklists. - To daily read the F/O logbook, to update it and to sign it. - To be aware of all hotel facilities operating timing and to promote the internal activities and events. - To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise. - To be updated with the latest administrative, organizational, operational or other changes and news. - To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity. - To promote the Accor loyalty programs. - To maintain an atmosphere of high morale and a happy working relationship among the team. - To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department. - To carry out any other reasonable duties as assigned by the Front Office Supervisor and the Assistant Front Office Manager. **Qualifications** - Preferred Previous experience with Opera a plus or a comparable property management system (PMS). - Must have experience working with computers, specifically Word, Excel and messaging. - Must be able to multitask and have excellent attention to detail as well as organizational skills. - Must be able to work with little supervision. Required to be able provide self-direction for identifying and completing tasks.
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Call Center Agent
2 weeks ago
الخبر, Saudi Arabia Allianz Partners Full timeSummary: The main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. The incumbent is also responsible to correspond...
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Guest Experience Supervisor
6 days ago
الخبر, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**24215036 **Job Category**Rooms & Guest Services Operations **Location**Aloft Dhahran, King Saud Branch Road Crossing 21st Street, Al Khobar, Saudi Arabia, Saudi Arabia, 34447-2901 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity,...
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Guest Experience Expert
2 days ago
الخبر, Saudi Arabia Marriott International, Inc Full time**Job Number** 24148212 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Al Khobar, Building No 7791 Prince Hammoud Bin Abdul Aziz Street., Al Khobar, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...
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Guest Experience Supervisor
6 days ago
الخبر, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**24215036 **Job Category**Rooms & Guest Services Operations **Location**Aloft Dhahran, King Saud Branch Road Crossing 21st Street, Al Khobar, Saudi Arabia, Saudi Arabia, 34447-2901 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - แมริออท
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Front Office Agent
2 days ago
الخبر, Saudi Arabia MOVENPICK Full time**Responsibilities**: - Check in and check out - Allocation rooms coordinating with the housekeeping department. - Anticipating guests needs and handle their inquiries - Having a complete knowledge of the hotel, including room types, relative features and facilities, rates, F&B outlets and promotions, etc. - During the night shift, you are responsible for...
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Guest Service Officer
2 days ago
الخبر, Saudi Arabia Grand Hyatt Al Khobar Full timeSummary Contributes to the smooth and efficient running of the Reception within the Spa of Rooms Division **Qualifications**: Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years' work experience hotel operations. Good customer service, communications and interpersonal skills are a must.
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Guest Experience Expert
2 weeks ago
الخبر, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**24192995 **Job Category**Rooms & Guest Services Operations **Location**Le Méridien Al Khobar, Corniche Boulevard, Al Khobar, Saudi Arabia, Saudi Arabia, 31952 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott International jest pracodawcą zapewniającym równe szanse. Wierzymy...
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Guest Experience Supervisor
6 days ago
الخبر, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**24215036 **Job Category**Rooms & Guest Services Operations **Location**Aloft Dhahran, King Saud Branch Road Crossing 21st Street, Al Khobar, Saudi Arabia, Saudi Arabia, 34447-2901 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott International, fırsat eşitliği sunan bir...
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Guest Experience Supervisor
6 days ago
الخبر, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**24215036 **Job Category**Rooms & Guest Services Operations **Location**Aloft Dhahran, King Saud Branch Road Crossing 21st Street, Al Khobar, Saudi Arabia, Saudi Arabia, 34447-2901 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott tritt als Arbeitgeber für Chancengleichheit ein....
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Guest Experience Supervisor
2 days ago
الخبر, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**24215036 **Job Category**Rooms & Guest Services Operations **Location**Aloft Dhahran, King Saud Branch Road Crossing 21st Street, Al Khobar, Saudi Arabia, Saudi Arabia, 34447-2901 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management APTITUDES DESEABLES Educación:Título de estudios...
