Senior Business Analyst

5 days ago

الرياض, Saudi Arabia Unikomm Full time

**Responsibilities**:

- Requirement Gathering: Collaborate with clients and internal teams to elicit, document, and analyze business requirements. Conduct interviews, workshops, and surveys to gain a deep understanding of client needs.
- Requirement Documentation: Create clear and comprehensive requirement documents, including functional and non-functional requirements, use cases, and user stories within Agile framework. Ensure that requirements are detailed, well-structured, and traceable.
- Analysis: Develop System Development Life Cycle (SDLC) processes including client requirement analysis and system design. Analyze data and gather insights to support data-driven decision-making and recommendations.
- Technical Liaison: Work with a team of senior technical leaders to deliver solutions for clients. Bridge gap between our client’s business requirements and the development team’s technical requirements.
- Stakeholder Communication: Ensure effective communication and understanding of project goals between clients and technical teams. Present findings and recommendations to both technical and non-technical stakeholders.
- Quality Assurance: Participate in quality assurance and testing activities to ensure that the product meets the specified requirements.
- Risk Assessment: Identify potential risks and issues related to project scope, timeline, and resources. Develop mitigation plans to address these challenges.
- Project Documentation: Maintain project documentation, including project plans, progress reports, and status updates, to keep stakeholders informed.
- Client Training: Support users through training, as well as provide one-on-one technical assistance to ensure successful product implementation.

**Required Skills and Qualifications**:

- Bachelor’s degree in business, Computer Science, or a related field
- 3+ years of experience within IT sector. ServiceNow experience is a major +
- Proven experience as a Business Analyst, with a focus on product development and professional service contracts
- Strong customer service focus, project planning, and organizational skills
- Experience in the development of standard documentation - requirements specifications, use cases, design specifications, test plans and test scripts and other supporting system documentation
- Strong problem-solving and analytical skills
- Ability to work collaboratively and cohesively in a team environment and to coordinate amongst diverse program stakeholders
- Experience with testing software, tracking issues, and working with developers to ensure that requirements are being met
- Excellent communication and interpersonal skills, with the ability to facilitate effective meetings and workshops

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