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Patient Access Supervisor
2 weeks ago
To supervise and coordinate resources, activities and personnel associated with the Patient Access areas, including the Emergency Room Business Office, Central Scheduling, Pre-Admissions, Insurance Verification, Pre-Registration, Registration, Financial Counseling and/or vendors. Maintain the accuracy of scheduled procedures, securing reimbursement (including propensity to pay, insurance verification, medical necessity and authorization process), patient access procedures and processes, and the denials & appeals process
**Responsibilities**:
- Assesses staffing patterns and schedules to optimize departmental resources and productivity.
- Orders and maintains appropriate supplies.
- Develops and implements a quality assurance program.
- Tracks and reports quality assurance results to leadership and makes recommendations for improvements.
- Oversees process for collecting fees prior to service.
- Keeps abreast of insurance company changes and updates.
- Communicates these changes to staff.
- Delegates and assigns work commensurate with knowledge, skills and experience, and assures the work is performed appropriately.
- Empowers associates to show creativity and innovation to improve operations and develop solutions to problems.
- Maintain constant 24/7 supervisory access for associates as well as hospital administration by rotating call between supervisors.
- Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach.
- Ensures teams adhere to regulatory and contracted payer compliance while optimizing patient access functions including, but not limited to insurance verification and eligibility, notice of admissions to payers, accurate collection of data elements required for admission and treatment, patient payment collections.
- Develops, analyzes, and recommends changes that will increase patient satisfaction and improve accuracy and efficiencies within Patient Access and Revenue Cycle. Includes analyzing data and managing team performance on an individual and group perspective to improve outcomes, accordingly.
- Facilitates special projects as identified or assigned
**Requirements**:
- Degree Business Administration Required, or Associate's Degree in Related Field Required
- 4-7 years of Healthcare/Medical experience - Business Operations Preferred.
- Demonstrated communication skills and an ability to work independently and deal effectively with various types of personnel.
- Knowledge of Microsoft Office products.
- Experience managing Staff is desirable
- Excellence in MS office and Data Management
- Experience in Patient Access or patient facing roles within a hospital environment
