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The main function of a Store Supervisor is to oversee the work of retail staff in a store environment. The oversee monitoring employee activity, coordinating the shipping and receiving of merchandise, solving problems at a day-to-day level, and assisting customers.
Store Supervisors can work for any kind of retail store, whether it be a clothing, electronics, or home good store. No matter which specific type of retailer they work for, their job is to ensure the smooth day-to-da operation of a store, from the shelving of merchandise to customer satisfaction. Store Supervisors work in mixed environment that typically consists of both an office and a sales floor. They may also be required t travel to meetings with higher-up staff members within the retail company.
Ø Identifying customer inquiries and complaints and making appropriate recommendations for corrective solutions to meet their needs and expectations.
Ø Planning and executing alternatives to develop cost reduction procedures for minimizing project costs and expenses and preparing sales and inventory reports in an accurate and timely manner.
Ø Executing all store activities and operations with respect to organizational SOP's and standards and achieving sales target within set timeframes.
Ø Managing purchase orders to maintain stock inventory for various products to enhance sales activities and making product deliveries at a later stage as per client requirements.
Ø Manage Staff
Managing and overseeing store staff takes up a large chunk of Store Supervisors' time. Sales associates, cashiers, greeters, stock people and any in-store staff will all need to be properly managed to ensure that they complete their assigned tasks in a timely manner. Additionally, Retail Supervisors must train, counsel, discipline, and employees as they see fit.
Ø You will be responsible for any sorts of penalties/violations that will be imposed on stores in case of any inattentiveness from your end i.e maintenance issue, price tags not fully displayed, cleanliness issues etc.
Ø You will be expected to report any potential or existing issues to the higher authorities.
Ø Monitor Finances
In addition to managing staff, Store Supervisors will also need to monitor their store's finances. This can include drawing up budgets, scheduling expenditures, analyzing discrepancies between the budget and actual expenses, analyzing profitability ratios, and implementing corrective measures.
Ø Maintain Store
As anyone in sales can attest, a store's presentation js vital to its success with customers. Store
Supervisors will be charged with delegating and performing tasks related to upkeep and organization, including the rearranging of shelves, the setting up of displays and the cleaning of the store and products.
Ø Maintain Inventory
Part of a Store Supervisor's job is to make sure that all items are in stock while always striving to eliminate as much waste as possible. This involves coordinating deliveries, checking inventory numbers, recording missing or stolen merchandise, and planning special discount offers as needed.
Ø Assist Customers
Provide information regarding prices and promotions, aiming to create and maintain customers' interest in purchasing convenience store products. Maintain interpersonal relationships with the public, especially customers. Greet customers as they enter the store premises and as they step out. As the highest-level employee present at the store, Store Supervisors will need to assist customers on a regular basis. From finding specific items to correcting pricing mistakes to administering refunds or discounts, Store Supervisors will spend a significant amount of time attending to customers' needs.
**Salary**: ﷼3,000.00 - ﷼5,000.00 per month
Application Question(s):
- Is Your age between 25-35 years
- Do Know how to drive ?
**Experience**:
- Retail FMCG (required)
**Language**:
- English and Arabic (required)
License/Certification:
- IQAMA (required)
- Microsoft office knowledge (required)