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Quality Assurance Manager

2 weeks ago

Jeddah, Saudi Arabia Nahdi Full time

The Quality Assurance (QA) Manager main purpose is to oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a sustainable system of quality and reliability testing for the organizations products and/or development processes, while exceed customer satisfactions by providing best quality standards.

**Accountabilities**
- Develop and specifies the implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, process and product stability via SPC, and reliability of company products.
- Lead and participate leading various projects relating to compliance & regulatory initiatives.
- Conducting on-going research of auditing standards, guidance or industry best practices communicated by various audit institutes, regulators or consulting firms, including performing impact analysis and reporting/presenting results to senior management.
- Liaising with regulators and other 3rd parties during external reviews of SFDA, including providing draft responses to recommendations and implementing agreed upon action plans.
- Delivering solutions to multiple initiatives having key dependencies and conflicting / changing timelines with only a finite number of resources available.
- Establish and maintain effective working relationships with key stakeholders, both internal and external
- Review all deviations and/or concerns involving commercial products, including, but not limited to, regulatory inspections, complaints, adverse events, non-conforming products, make appropriate notification to manager and propose remedies
- Manage and develop Quality Assurances practices aligning with company strategies and tactics in respect to ISOs 9001,14001 & 13485 and best practices enabling compliance with policies, regulations, and laws.
- Conduct internal trainings & recommend external to maximize knowledge, efficiency & maintain productive culture.
- Compile and develop procedures for continuous project progress.
- Periodically inspect completed quality checklists, forms, and other documents
- Review and manage quality problems/concerns with quality control personnel and others including vendors, customers, and any personnel related to production
- Provides leadership and support to process excellence initiatives including six-sigma, design excellence and lean thinking
- Provides review and approval for the release of new equipment ensuring quality requirements are met, including design verification and validation, process validation, risk management, design transfer and design review
- Overseeing the day-to-day activities of operations and Quality team, including monitoring adherence to HR policies, managing and escalating team issues and monitoring team performance with respect to established goals and objectives.
- Manage and perform internal audit activities and external audit with certified bodies toward the objective of achieving and maintaining current certifications related to ISOs or MDMS
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Responsible to achieve customer service quality results by conducting surveys and studying, evaluating, and re-designing processes, establishing and communicating service metrics and monitoring and analyzing results.
- Responsible for analyzing data and generating monthly dashboards/reports to ensure inventory accuracy and undertake analysis on inventory levels, aging, and obsolescence.
- Responsible for identifying the root cause of all inventory adjustments

Employee’s duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned

**Work Environment**
- Indoors : 85%
- Outdoors : 15%
- Working Days : 5 Working Days
- Days off : 2 Days Off
- Working Hours : 8:00 AM - 5:00 PM (1 hour break)

**Job Requirement**

**Education
- **Bachelor’s degree in Business Administration/Engineering/ science,..**:

- **Quality Certification (CQM/ ISO 9001/TQM etc )
**Experience
- **0-3 Years of Experience in QA
**Computer Skills
- **MS Office Suite
**Languages
- **Fluent English**:

- **Arabic