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Pipelining: Boutique Manager
2 weeks ago
Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
**MAIN PURPOSE**
The Boutique Manager is fully responsible for the management and performance of the store and is a key contributor in seeking new business opportunities.
The Boutique Manager is responsible for meeting sales objectives and building long lasting and loyal relationships with clients by providing them with a unique, luxurious and unforgettable shopping experience.
**KEY RESPONSIBILITIES**
**Sales**
- Meet or over achieve boutique budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
- Maximize profit by controlling & minimizing costs (discount, general expenses, third party commissions).
- Achieve Boutique KPIS defined by the management.
- Regularly analyse and question sales figures with management to further refine future sales projections, and ensure maximum market satisfaction.
- Assist management in proactively implementing boutique commission schemes.
**Store Management**
- Ensure Excellence within and outside of the boutique.
- Ensure Visual merchandising excellence at all time in coordination with the Regional Marketing team.
- Ensure maximum client welcoming, handling, and servicing.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publication, establishing personal network & participating in professional societies.
- Demonstrate brand ambassadorial skills, at any given time, with partners or local dignitaries.
- Responsible for overall appearance and maintenance of boutique in accordance to brand guidelines and concept.
- Assist in timely boutique implementation and control of any new visual merchandising concepts.
**Customer Service**
- Identifies current and future customer’s requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Protect employees and customers by providing a safe and clean store environment.
**Store Operation Management**
- Actively ensure accuracy of monthly, quarterly and yearly stocktaking.
- Actively ensuring all measures to avoid stock discrepancies at all times.
- Weekly follow up with regional head office for stock replenishments and active order requests.
- Ensuring maintenance of all boutique timepieces when necessary: changing of straps, polishing, servicing, etc.
**Financial Control & Cash Registry**
- Compliance with procedures and with legal, fiscal and customs regulations
- Cash registry controls.
**Reporting**
- Ensure timely reporting of sales (daily, monthly) to Brand Director and Retail Director.
- Identify strengths and weaknesses in existing operation to define action plans for implementation.
**Team Management**
- Ensure proactivity of all boutique staff members.
- Maintain store staff by PERMANENTLY identifying, selecting, recruiting, orienting, and training employees
- Direct management of all boutique staff, including recruitment, training, coaching and daily follow up support.
- Engage the sales teams through leadership, setting objectives and ensuring everyone is clear about the results they need to deliver.
- Responsible for integrating and training new and existing team members.
- Monitor staff appearances and behaviour, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc.).
- Ensure coaching of team individual and collective objectives, via (but not limited to) team meetings, on the job trainings, appraisals, anticipation of training needs, distribution of tasks, and feedback on expectations.
- Distribute tasks to see the sales associates’ ability to over perform.
- Organise schedules and solve conflicts, to ensure work equality of staff in terms of working hours and opportunities.
**Customer & CRM Related Activities**
- Ensure Service Excellency within the boutique and team.
- Develop specific programs to acquire new high potential customers
- Ensure relationship building with customers.
- Ensure attention to existing and new recruitment of VIP client and prospect database for boutique sales and marketing activities.
- Individually handle with care client complaints and immediately report to regional office any boutique, brand or product related issues.
- Follow up and coordinate individual repairs and after sales related matters.
