Customer Success Manager

2 days ago

Riyadh, Saudi Arabia Salla Full time

Salla is a leading provider of information technology and services to businesses of all sizes.

We are currently seeking a skilled Customer Success Manager to join our team in a scaled accounts role.

As a customer success manager, you will be responsible for ensuring that our customers are getting the most from our products and services. You will be the primary point of contact for a portfolio of customers, helping them to achieve their goals through effective use of our software.

**Responsibilities**:

- Build and maintain strong relationships with a portfolio of customers, ensuring high levels of satisfaction and retention.
- Develop a deep understanding of our customers' businesses and workflows, identifying opportunities for them to get the most from our products and services.
- Use data to monitor and improve customer health, identifying and addressing issues before they become problems.
- Drive adoption of our products and services, working with customers to ensure successful onboarding and ongoing usage.
- Work collaboratively with internal teams to resolve customer issues and escalate as necessary.
- Identify opportunities for upselling and cross-selling our products and services to existing customers.
- Develop and deliver customer success plans, ensuring alignment with customer goals and objectives.

**Requirements**:

- Bachelor's degree in business, marketing, or a related field.
- 2+ years of experience in a customer success or account management role, preferably in the information technology and services industry.
- Exceptional communication skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong analytical skills, with the ability to use data to monitor and drive customer success.
- Ability to manage multiple accounts simultaneously, prioritizing workload based on customer needs.
- Keen attention to detail, with a focus on delivering high-quality customer experiences.
- Proven track record of achieving retention and renewal targets.

**Benefits**
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
- Performance Bonus

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