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Pharmacy Management

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Jeddah, Saudi Arabia Bupa Arabia Full time

A member of the operations team and is integral in providing quality, affordable healthcare to the patients of Care Connect. Pharmacy Management & Referral Care Connect leads are responsible for providing day-to-day leadership and direction to support the pharmacy management and Referral team’s ability to serve Our patients best and provide affordable access to quality healthcare in our counties. The Pharmacy Management & Referral Care Connect Lead will serve as the operations manager

Build and lead a high-performing multidisciplinary team
- Lead team to develop and maintain efficient workflows with Internal and external stakeholders.
- Develop and execute a comprehensive strategy for Partnership & Referral activities to ensure seamless integration and high-quality patient care.
- Identify training gaps and implement mitigation strategies to improve pharmacy operations.
- Work with staff on an ongoing basis to improve performance, guiding, and coaching staff in solving problems which arise on a day-to-day routine.
- Monitor the progress of assignments and performance of daily responsibilities for all assigned personnel, coaching, and disciplining staff as necessary.
- Monitor and enhance the delivery of healthcare services, focusing on Pharmacy Management, Medical Supply, and related areas

Collaborate with internal and external stakeholders to manage service levels, improve health outcomes and safety
- Develop and Monitor service level based on main three levels, Prospective, Retrospective and in present.
- Address pharmacy related incident reports, complete root cause analysis, Lead the discussions with leadership partner providers and collaborate with them to implement operational changes promoting safety.
- Implement & operationalize new programs and Initiatives with Internal and external stakeholders to improve level and quality of the service provided.
- Identify and address patient and provider concerns in a proactive and timely manner, and complete appropriate follow-up as necessary.
- Collaborate with appropriate stakeholders to assure optimal performance of pharmacy programs

Medical Quality Assurance & Regulatory Compliance
- Implement and monitor quality measures to ensure the highest standard of care.
- Conduct regular assessments of patient care and provide feedback for continuous improvement.
- Review all reported adverse drug events (medication errors, adverse drug reactions) and coordinate necessary investigation and follow-up.
- Develop and maintain relationships with medical leadership in areas of responsibility to partner in maximizing safe, efficient, cost-effective, evidence-based, rationale medication use.
- Ensure compliance with all relevant healthcare regulations and standards
- Stay informed about industry developments and best practices to maintain high-quality care

Financial Management
- Prepare and manage assigned capital and operating budgets.
- Perform accurate and timely budget variance reporting, when assigned.
- Develop plans and lead efforts to improve financial performance in assigned areas of responsibility.
- Manage Referral matrix across regions and share insights that delivers business directions.
- Collaborate with other stakeholders to monitor and manage medication expense (e.g., cost-avoidance, cost savings, optimized utilization, etc.) or improve revenue

Reporting & Technology
- Analyse data to identify trends, assess effectiveness of treatments and make informed decisions.
- Develop Data insights to internal and external stakeholders.
- Prepare and update requirements based on need changes.
- Overseeing the implementation of electronic health records
- Overseeing the implementation of the customer journey

**Skills**:

- Managerial skills necessary to plan, organize, direct and control the operational activities
- Ability to work in a complex team environment and to collaborate with both external and internal professionals and other customers
- Appreciation of age specific needs of paediatric to geriatric populations with regards to drug therapy and services
- Excellent verbal and written communication skills
- Computer skills - word processing, spreadsheets, PowerPoint®, drug databases
- Familiarity with various software, equipment and technology necessary to provide pharmacy services
- Able to demonstrate skills in prioritization, problem solving, vision setting, team building, decision making, time management, mentorship, change management, scholarship, teaching and strategic planning
- Knowledge of pharmacy services within an ever-changing health care environment
- Knowledge of laws and regulation regarding pharmacy
- Inspires confidence, appropriate risk taking and achievement of high standards
- Positive, self-starter with a willingness to try new ideas
- Good judgment and ability to act decisively at the right time
- Ability to develop consensus and promote teamwork
- Ability to ensure a high level of customer satisfaction including employees, patie