National - Trading Manager

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**

Take the lead, inspiring and motivating the team to deliver a great customer experience and achieve the most profitable store operation.

Oversee floor coverage, merchandise presentation, customer service and operational function within the store including opening and closing the store according to guidelines.

**What you will do**

**Description and accountability**:
**Store Operations**:

- Enforce merchandise standards as set forth by visual department
- Communicate merchandise needs without delay
- Ensure the floor is neat, clean and reflect the given visual image
- Ensure all displays, fixtures and all visual areas reflect current visual guidelines
- Have a full understanding of the processes relevant to your role and store
- Maintain a high standard of housekeeping
- Take responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant of the company
- Ensure that all implementations at store level is as per agreed standards and that escalation channels are in place and understood by all store teams.
- Regular daily and weekly store walks
- On shelf availability; clear shelf pricing, overall category standards
- Corporate Audit Compliance Report
- Store controls as per procedure and safe business operations
- SOP compliance

**Customer Service**:

- Use all available information to make decisions through the eyes of the customer
- Communicate and engage effectively with customers, role-modelling a great customer experience
- Enhance and promote brand loyalty within the local community
- Ensures that all elements of Customer service are at the forefront of the store team and strive to continuously improve

NPS Score

**Stock Availability**:

- To ensure availability and security of stock in the assigned category/department.
- Liaise with buying team regarding product variety/ quality, ordering levels and providing feedback where necessary
- Availability in store as per agreed stock levels
- Feedback meetings
- Support introduction and of implementing cycle count

**People Management**:

- Manage people well everyday by following the core processes in all aspects of the employee lifecycle
- Spot under performance quickly and manage it well by having effective performance conversations and using appropriate tools to support
- Identify talent and use tools and talent programmes to support personal growth
- Responsibility for ensuring staffing levels are adequate to effectively operate
- Motivating, supporting and monitoring staff performance in all aspects.
- Ensuring adherence to HR requirements and procedures
- Ensuring adherence to health and safety requirements and procedures Employee Engagement Score
- Employee Turnover/Attrition

**What equips you for the role**:

- Education: Graduate (Preferably Commerce, Economics, Business Admin
- Minimum Experience and Knowledge: 3-5 years’ experience in store management, preferably in DIY / Home improvement
- Job-Specific/Technical Skills required to complete the tasks: Very good skills in store operations, organisation & sales; Good working knowledge of SAP; High level of computer literacy and working knowledge of the logic.
- Behavioural Competencies: Ability to demonstrate critical thinking and problem solving skills as well as good organisational, management and communication and sales skills.

**About Al-Futtaim Retail**

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and ad