Global IT Fulfillment Specialist

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The **Global IT Fulfillment Specialist (GIFS)** in **Riyadh, Kingdom** of **Saudi Arabia** is responsible to fulfill internal end users IT service requests and to support to IT International projects within the assigned region.

The Global IT Fulfillment Specialist reports to the Global Service Delivery Manager for IT International Infrastructure Services and receives functional guidance from Global IT Fulfillment lead(s). The GIFS interacts frequently with end users, other members of the global operations team (other GIFS’s, support coordinator, technicians), vendors, suppliers, SSG and Finance.

Infrequent Business travel may be expected to other regional and global sites as driven by business needs.

**Position Responsibilities**:

- Actively monitor the service requests queues (e.g. GSEP, ERP, BIBS, SAP, etc ) during on-hours for all requests originated within the assigned region.
- Receive / self-assign IT service requests and work directly or engage appropriate teams to fulfill the requests. GIFS is accountable for assigned IT service requests up to closure.
- Interact with end users to clarify their needs and identify which standard IT solutions are the most appropriate and available to fulfill their requests.
- Escalate / redirect non standard requests to appropriate roles (e.g. GIFS Lead, RBI, Reg Ops) as needed.
- Work with the Global Service Delivery team, the Computing Standards and Architecture organization to identify requirements for non-enterprise regional standards.
- Following defined service fulfillment and overall Boeing procedures, execute _IT procurement_ processes including:

- place and track computing hardware and software orders
- Submit payment requests to Accounting Departments for out of scope invoice payments.
- Handle access management requests (e.g. Active Directory account, remote access account, etc ), per defined procedures.
- Execute asset management processes (owned by the Asset Management Analyst role) as they relate to computing inventory records and IT assets lifecycle (acquisition, relocation, maintenance, dispose). The GIFS also assists in conducting computing inventory audits.
- Work with global colleagues and the GIFS Leads on common processes and tools. Provide input on processes and tools improvement, especially in relation to local and regional variations.
- Contribute to IT International projects as needed and as coordinated by the assigned project manager.

**Basic Qualifications (Required Skills/Experience)**:

- 5+ years’ experience in IT Procurement
- 5+ years’ experience with service now or similar platform
- 5+ years’ experience working with suppliers or vendors

**Preferred Qualifications (Desired Skills/Experience)**
- ITIL certifications desirable.
- Previous experience working in a global IT team highly desirable.

**Typical Education & Experience**:

- Bachelor Degree in IT / Technical education.
- At least five years of working experience, ideally with experience in Service delivery and fulfillment or similar role.

**Employer will not sponsor applicants for employment visa status.**

**Relocation**:
**Equal Opportunity Employer**:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.