Senior Ops Lead

5 days ago

الرياض, Saudi Arabia Careem Full time

Riyadh, Saudi Arabia

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

**What you'll do**
- Collaborate closely with budget owners to manage and monitor monthly acquisition spending, aiming to maximize Captain activations.
- Optimize the use of acquisition budgets by targeting compliant leads, ensuring that the overall Captain Acquisition Cost (CAC) remains within set targets.
- Implement creative solutions to enhance the conversion rate of Captains from signup to activation in the acquisition funnel.
- Identify and onboard additional ambassadors in key cities across KSA to extend reach to potential leads.
- Work in tandem with ambassadors to collect and internally share weekly insights on competitors' processes, referral payouts, campaigns, and compliance status.
- Oversee the vendor model by managing long-term relationships, including contracts, payments, and addressing concerns, while ensuring efficient fleet utilization to support unit economics.
- Facilitate the partnership with ALJF by creating and issuing earnings certificates for Captains through streamlined internal administrative procedures.
- Act as a backup for TGA compliance matters, representing the company in daily communications and managing the TGA mailbox for inbound and outbound messages.

**Qualifications**
- Bachelor's degree in any field.
- 3 years of experience in Operations, supply chain or logistics roles.
- Saudi national with strong Arabic and English communication skills.
- Interpersonal and stakeholder management skills.
- Excellent problem-solving skills and ability to work with cross functional teams.

**What we’ll provide you**

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. _(If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)_
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

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