Service Coordinator

2 weeks ago

Riyadh, Saudi Arabia xcmg Full time

**Requirements:

- **

Diploma or bachelor’s degree in mechanical engineering or a related field.

Fluent in English Arabic and/or Chinese is a plus.

**Experience:

- **

3+ years experience in a service coordination, preferably in the heavy machinery or equipment industry.

Knowledge of hydraulic, mechanical, and electrical systems used in heavy equipment.

Strong organisational and communication skills.

Proficiency in Microsoft Office and ERP/CRM systems SAP, Oracle, etc..

**Job Description:

- **
- **Service Scheduling & Coordination**

Coordinate service appointments for preventive maintenance, breakdowns, and inspections.

Assign tasks to field service technicians and monitor their job progress.

Maintain and update service calendars and job tracking systems ERP/HCM/CRM.
- **Customer Service**

Respond promptly to customer inquiries and complaints related to service issues.

Provide customers with updates on job status, technician arrival times, and parts availability.

Ensure service reports and feedback are properly communicated to clients.
- **Job Order Management**

Open and close service job orders in the system.

Verify job completion reports, labor hours, and parts used.

Ensure accurate documentation of service records and technician reports.
- **Spare Parts Coordination**

Coordinate with the Spare Parts Department to ensure timely availability of parts for ongoing and upcoming service jobs.

Follow up on pending part deliveries and job delays.
- **Warranty & Claims Handling**

Assist in processing warranty claims with manufacturers or HQ.

Ensure compliance with warranty policy and documentation requirements.
- **Reporting & Data Management**

Generate daily, weekly, and monthly service performance reports.

Track technician productivity, job turnaround time, and customer satisfaction ratings.
- **Internal Coordination**

Work closely with Sales, Logistics, and Finance departments for smooth operation flow.

Ensure clear communication between field teams and office support.

**Job Types**: Full-time, Permanent

Pay: ﷼4,000.00 - ﷼5,000.00 per month

Application Question(s):

- Do you speak English and Arabic Fluently, If not please don't apply
- Mandatory to have diploma or Bachelor's in Mechanical or related field. Do you have?
- Work location could be in Abha, Madinah or Tabuk. Are you OK?

**Education**:

- Diploma (required)

**Experience**:

- Automobile service coordination: 2 years (required)

**Language**:

- Arabic ? (required)
- English ? (preferred)

Application Deadline: 25/08/2025

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