Senior Data Center Service Delivery Engineer

Senior Data Center Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Senior Engineer on our Professional Services team in KSA to do the best work of your career and make a profound social impact.

What you’ll achieve

A Data Center Whitespace Engineer shall be responsible for the overall effectiveness and efficiency of data center technology systems and networks infrastructure inside white space by leading the development of hosting strategies, equipment layouts, service delivery standards, processes, and procedures and promote best practices & recommended industry standards to be utilized across Data Centers facilities.

You will:

- Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement.
- Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement.
- Build and sustain effective communications with all partners and cross-functional teams, maximising the customer experience and relationships
- Develop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunities
- Maintain awareness of all service matters and manage customer during high priority escalations.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Review and assess power requirements and compliance with designed load and actual loads
- Conduct technical meetings and workshops with vendors/contractors for hosting reviews
- Manage and control the complexity of data center power and cooling densities including the management of airflow to eliminate hot spots.
- Manage and control capacity and utilization of infrastructure
- Maintain and perform audits for adherence to applicable Standards, Processes and Policies

Desirable Requirements
- Bachelors’ Degree
- Additional language skills preferred

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.