Account Manager

1 week ago

Riyadh, Saudi Arabia Payfort Saudi Closed JSC Full time

Excellent interpersonal, verbal and written communication, analytical and presentation skills are required.
- History of effectively managing external customers and successfully working with internal teams to build new capability and implement projects.
- 3-5 years of experience in Account Management, client services, e-commerce and payments indirectly leading operational and project teams.
- Bachelor's degree.
- Positive attitude and willingness to roll up sleeves and dig deep to achieve goals.
- Analytical approach to problem solving and a track record of driving results through continuous improvement.
- Excellent cross-group collaboration skills, ability to impact and influence stakeholders without authority.
- Ability to think and react in a high-energy, fast-paced environment.
- Strong problem-solving and service orientation.

Job summary
Are you eager to make a huge impact on Amazon's Payment Services ability to drive revenues for its merchants? Are you an energetic person ready to setup the best-in-class merchant success operations, define processes to drive merchant satisfaction and work with them to improve their business. Then, this is the position for you.

Key job responsibilities
You will be responsible for managing day-to-day relationships with external partners, as well as identifying new opportunities to improve existing merchant onboarding, growth, and management processes. Also, you will be acting as the main point of contact between merchants and internal teams and responsible for Addressing and resolving merchants’ complaints.
- Experience in developing and managing accounts using a one to many approach.
- Ability to thrive in an ambiguous and constantly changing environment.
- Demonstrated experience of thinking creatively, taking the initiative and constructively advocating on behalf of merchants compliantly.
- 3-5+ years of work experience.
- Success managing dynamic account portfolios.
- Show independence and flexibility in dealing with multiple complex issues.

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