Director of Rooms

**Company Description**
Our Vision, we make moments

Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.

**Job Description** Position Overview**

The Director of Rooms is a senior leadership position responsible for managing all aspects of the Rooms Division, including Front Office, Housekeeping, Guest Services, and related departments. This role ensures operational excellence, guest satisfaction, and financial performance while maintaining Mövenpick's high standards of service and quality.

**Key Responsibilities**

**Operational Leadership**
- Oversee the daily operations of the Rooms Division, ensuring seamless guest experiences.
- Develop and implement operational policies, procedures, and service standards.
- Conduct regular inspections to maintain compliance with safety, cleanliness, and brand standards.

**Team Management**
- Lead, coach, and mentor department heads and their teams to achieve performance goals.
- Foster a positive and collaborative work environment aligned with Mövenpick’s values.
- Develop and implement training programs to enhance team skills and service quality.

**Guest Experience**
- Drive exceptional guest satisfaction by addressing guest feedback promptly and effectively.
- Monitor guest service metrics and implement improvements based on analysis.
- Ensure personalized and anticipatory service is delivered consistently.

**Financial Management**
- Develop, monitor, and manage the Rooms Division budget to achieve financial targets.
- Optimize departmental profitability through cost control and efficient resource management.
- Analyze financial performance and present reports to the General Manager.

**Strategic Planning**
- Collaborate with the General Manager and Executive Committee to develop strategies to enhance room occupancy, revenue, and guest satisfaction.
- Stay updated on industry trends and competitor performance to recommend innovative solutions.
- Participate in developing and implementing hotel-wide initiatives.

**Qualifications** Education and Experience**
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8-10 years of progressive experience in hotel Rooms Division management, including at least 3 years in a leadership role.
- Luxury or upscale hotel experience is highly preferred.

**Skills and Competencies**
- Strong leadership and interpersonal skills with the ability to inspire and engage teams.
- Excellent organizational, analytical, and problem-solving abilities.
- Financial acumen and the ability to manage budgets and forecasts effectively.
- Exceptional guest service skills and a commitment to exceeding expectations.
- Proficiency in hotel management systems (e.g., Opera, PMS) and Microsoft Office Suite.

**Languages**
- Fluent in English (written and spoken); Arabic is an advantage.

**Additional Information**
Core Behaviours

Core behaviours are our actions: what we say, what we do, and how we interact with one another. Our behaviours come from what we believe in, what we value. At Mövenpick Hotels & Resorts, we call these value-based behaviours. The following statements provide indicators of the types of behaviours we expect employees in our company to display.

Trust: Operates with fairness and integrity, fostering an environment of transparency and sincerity through open and honest communication and by honouring commitments.

Relationships: We build and maintain strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration.

Drive: We are action-oriented, setting direction for self and others, clarifying goals and objectives and overcoming barriers and challenges to produce results.

Entrepreneurship: We fully understand the business and market context, identifying and seizing opportunities for continuous improvement and supporting change.

Mövenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written o