Program Manager, Strategic Initiatives, Mena

**DESCRIPTION**:
Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The MENA Grocery team (UFG) is offering a role to own building new business from ground Zero. We are seeking a self-starter who can quickly familiarize themselves with this fast-paced environment, build relationships/trust with cross-functional teams, and assume ownership within the program which will require understanding of complex business/Tech/Ops processes at Amazon and our partners and devising an optimal engagement model. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High analytical skills, ability to work with large datasets, program manage initiatives and good document writing skills with concise communication are essential to success in this role.

In this role, you will influence internal and external stakeholders and leadership to buy in to your strategic direction in forging new business partnerships, drive program end to end to onboard partners while ensuring flawless execution and continuously analyzing key metrics to drive improvements for your business.

This position involves regular communication with senior leadership on Business and customer offering reviews, Operations excellence improvement areas, project execution and risks. You should be comfortable working both at a strategic level with a strong skill-set on diving deep into the details to ensure solution feasibility and quality of execution.

Key job responsibilities
- Perform deep dives into issues and create structured problem statements with quantified impact. Run weekly performance reviews with stakeholders using automated reports and dashboards.
- Support planning cadences across supply chain, business, and ops to ensure alignment on volume outlook and capacity plans. Own the forecast accuracy review loop, and recommend corrections.
- Design the measurement framework, track adoption/impact, and iterate the program based on data feedback.
- Identify inefficiencies or process breakages through data signals and team inputs; design SOP changes or automation recommendations.
- Present crisp updates and insights to leadership with clear ownership, timelines, and next steps.

**BASIC QUALIFICATIONS**:

- Bachelor’s degree in Business, Supply Chain, Operations Research, Statistics, Data Analytics, or related field.
- 2-4 years of experience in demand planning, forecasting, or supply chain operations.
- Advanced Proficiency in Excel (lookup formulas, pivot tables, modeling and macros).
- Basic working knowledge of SQL for data extraction.
- Ability to analyze large datasets and extract insights for decision-making.
- Understanding of basic forecasting methods (moving averages, seasonality adjustments).
- Track record of working in fast-paced settings with short planning cycles.
- Ability to prioritize tasks and deliver on daily/weekly operational targets.
- Clear written and verbal communication to present data-driven recommendations.

**PREFERRED QUALIFICATIONS**:

- Master’s degree or certification in Supply Chain, Operations Research, or Data Science.
- Hands-on experience with weekly/daily forecasting at an SKU, store, or regional level.
- Understanding of demand drivers — lead times, promotions, seasonality, and customer behavior.
- Ability to translate forecasts into actionable plans for inventory, sourcing, and operations.
- Experience implementing process improvements that reduced stockouts, wastage, or improved forecast accuracy.
- Comfort with ambiguity and willingness to experiment with new forecasting methods.
- Experience collaborating with category teams, supply chain, and ops to align on demand and supply plans.
- Ability to influence decision-making through data-backed insights.