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Guest Service Representative

2 weeks ago

Hofuf, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co. Full time

The pivotal role of the Guest Service Representative involves being able to satisfy the desires of customers and exhibition visitors, and working to provide a purchasing experience for high-quality products and services. We are looking for sellers who have a rich and solid cultural reference in buying and selling methods, who have enthusiasm, energy, and the ability to serve customers effectively.

Guest Service Representative Responsibilities:

- Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
- Service customers seeking assistance with pre-order inquiries such as product information, marketing campaigns and identify leads to upsell by utilizing our online customer service platform.