Alarm Room Operator

Alarm Room Operator - Fire & Rescue - (Saudi National) Make a difference every day **Closing Date**: 20/May/2025 We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life". Your Opportunity This role is part of the Fire and Rescue Services team and will be based in the West Coast in Saudi Arabia. Key Accountabilities Support the Talent and Colleague Experience team in all projects and deliverables. Man the alarm control room in the fire station on a shift basis and dispatch fire vehicles/ equipment as required to cope with all reported emergencies/ alarms. Continuously monitor the incoming signals and information concerning fire, emergency, and tests that originate from the Airport Operations Center, Air traffic Control Tower and the Airport buildings fire alarm and detection systems. Identifies problems within own area of remit and takes responsibility for finding a solution regardless of the causes. Identifies innovative ideas and solutions for everyday work problems that contribute to on-going continuous improvement, and which add value to the customer. Remains calm in uncertain or challenging situations and consistently behaves in a manner that is acceptable to others. Specific Requirements Experience within a similar alarm room position Currently based in KSA with ID card or transferrable iqama Qualified in NFPA 1061 - Telecommunications level I and II ( or willingness to obtain) Qualified in NFPA 1072 - Hazardous Materials Awareness (or willingness to obtain) What’s in it for you? At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: Competitive monthly pay and allowances that are commensurate with the role and industry standards Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. Join Us At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. Alarm Room Operator - Fire & Rescue - Airports (Talent Pool) Make a difference every day Job Opportunity The purpose of the Alarm Room Operator is to conduct test and monitor efficiencies for emergency alarms in airport operations centre. Key Accountabilities Man the alarm control room in the fire station on a shift basis and dispatch fire vehicles/ equipment as required to cope with all reported emergencies/ alarms. Continuously monitor the incoming signals and information concerning fire, emergency, and tests that originate from the Airport Operations Center, Air traffic Control Tower and the Airport buildings fire alarm and detection systems. Identifies problems within own area of remit and takes responsibility for finding a solution regardless of the causes. Identifies innovative ideas and solutions for everyday work problems that contribute to on-going continuous improvement, and which add value to the customer. Remains calm in uncertain or challenging situations and consistently behaves in a manner that is acceptable to others. Takes responsibility for own personal impact and development, focusing on increasing self-awareness as well as identifying new areas for learning and professional development Specific requirements Experience within a similar alarm room position w