Receptionist/sales at Gym

**- **GYM Receptionist/Sales

Experience required at ( fitness time, 9round ,body muscles or fitness first)

Saudi national or born in Saudi Arabia.

The organization intends that this job description is seen as a guide to the major areas and duties for which the employee is accountable.

However, the employee’s obligations are bound to vary and develop, so the job description should be seen as a guide and not as a permanent, definite and exhaustive statement.

**Job Purpose**:
The GYM Receptionists/sales play a critical role in providing a first-class experience to prospective members and visitors to our facility. Together with other members of the Team, the Receptionists are ambassadors for the organization and will be the first point of contact for enquiries, complaints and questions.

**Duties and Responsibilities**:
The main functions of the post holder are:

- Provide exceptional customer service experience to all members, non-members and users of the facility.
- Enrolling new members and assisting current members with their queries.
- Greeting members and users of the gym as they come through reception.
- Checking in members and verifying memberships.
- Registering prospective members and guiding them to the correct person.
- Providing information on classes and availability.
- Hand the ling questions about cancellation of membership.
- Ensuring that adequate stocks of information, packs and leaflets are available at reception for interested parties.
- Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the GYM. Serving customers and accurately accounting or transactions at the end of each shift.
- Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities.
- Creating an excellent first impression of the gym by providing a warm welcome, tidy appearance and pleasant mann at all times.
- Ha ling tel hone enquirie rec ding messages from incoming calls and transferring calls.
- Maintaining a clean and tidy environment, both behind and in front of the counter.
- Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to and resolved by the relevant department.
- Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation.
- Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Fitness Centre Manager.

**Additional**
- Committed to working within a framework that encourages equality of opportunity and diversity.
- Supportive of the Aims and Purposes of Smart Gyms.
- Ability to attend work during evenings and weekends.
- Committed to ensuring the the safety or members and guests at all times.
- Uphold safe and efficient workplace policies and practices.
- Undertake supervision and training.
- Maintain records, and compile monitoring data as requested.

**Qualifications**:

- Good level of secondary education.

**Additional Information**:

- Friendly and approachable with an outgoing personality.
- Cooperative, optimistic.
- Excellent customer service skills.
- Basic numeracy skills.
- Ability to enjoy working with a diverse range of people.
- Able to project self-confidence in own abilities.
- Able to priorities work, handle pressure and take confident day-to-day decisions.
- Ability to maintain a professional appearance and behavior.
- Ability to communicate effectively in person, in writing and over the telephone.
- Willingness and ability to occasionally work outside normal office hours.
- Willingness to work flexibly in response to changing organizational requirements.

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (preferred)