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Junior Clinical Support Specialist

2 weeks ago

الرياض, Saudi Arabia Stryker Full time

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.
- Job Description

The Stryker Clinical Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures. This role within Stryker KSA will focus on servicing and supporting our clinical customers to strive for best in class specialist support with procedural excellence.

**What you will do**:

- Independently managing routine clinical tasks, troubleshooting issues, ensuring compliances.
- Makes decision within a defined scope.
- Proactively identifies client's needs.
- Regular updates with cross functional teams.
- Escalates complex cases to Stryker’s senior team members.
- Prepare for cases in advance.
- Audit theatre Stryker stock (implants, disposables and instruments), managing consignment inventory, ensuring good asset management practice, utilization of delivered stock, and stock rotation.
- Attend cases and service existing and new customer base within the theatre and clinical environment
- Submit documentation and case-order-form for invoicing.
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required
- Providing theatre and wider HCP staff within depth training on Stryker products
- Working closely with other team members within the defined region, and the Area Manager, to ensure customer service levels are best in class.
- Implementation of training, provision of instruments and implementation of new Stryker business
- Plan, execute and monitor all measures necessary to help achieve industry leading support. Service and provide customer care for physicians, surgical theatre staff, and hospital administration and sterilisation departments. This will include working within a theatre and clinical environment.
- Demonstrates excellent product knowledge and professionalism with workshop
- Provides theatre and other HCP staff training on Stryker products. This could include organizing and conducting training workshops and events for a broad customer group.
- Reports to the Area Manager to ensure customer service levels are best in class.
- Demonstrates outstanding ethics at all times. Treat customers and other employees with respect and represents Stryker in the best possible light.
- Behaves with integrity, delivers on commitments within required timescales.
- Conducts trials and evaluations of product in theatre and clinical environment as required.
- Makes observations of customer needs and liaise with sales colleagues to follow up on and introduce new or additional Stryker product and/or support.
- Maintains a basic business plan highlighting daily, weekly and monthly objectives.
- Develops an understanding of the local healthcare environment and Regional strategy
- Additional responsibilities as directed by Regional Manager.

**Who you are**
- Certified Theatre Practitioner or ODA, professional training in a medical environment preferred. Industry background also advantageous.
- At least 1-2 years of relevant experience in clinical support.
- Problem solving
- Effective communication
- Ability to work in a collaborative manner with colleagues and customers
- Professional, disciplined, focused and organised.
- Strong sense of responsibility.
- Ability to self-motivate and work under pressure.
- Winning personality and extensive people skills
- Actively seeks continuous self-improvement
- Flexible to change

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.